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[GENERAL WRITING TASK 1] COMPLAINT LETTER

TASK: You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket
Write a letter to the manager of the supermarket. In your letter:

– Say who you are
– Give details about the accident
– Suggest how the supermarket could prevent similar accidents

Write at least 150 words.You do NOT need to write any addresses. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,


Dear Sir/Madam,

I am writing to report a minor accident which left me with some bruises on my elbow yesterday at Costco.

My name is Duyen, I am residing in a condominium in the vicinity of your supermarket. To spare me from a hassle of gridlock at peak hours, I usually do my shopping there instead of at those in downtown and I have been a regular for 5 years.

Yesterday, I was pushing my trolley along the aisle in the Dairy section when I accidentally toppled, which hurt my elbow badly. The floor then was wet and slippery. I discovered fridge’ s door was left open and the ice-cream inside was melting. After recovering myself, I requested one of your staff to place a caution sign at the area and mop the floor immediately.

I understand this carelessness obviously did not totally belong to your staff but maybe other shoppers. However, I would expect staff, especially the cleaning team, to be more alert. Moreover, there should be a staff whose duty is inspecting food quality and quantity every 30 minutes at every section so that he/she can spot any potential problems as hundreds of people including the aged and children shop there every day.

I look forward to seeing those modifications when visiting Costco next week.

Your faithfully,
Ms Duyen.

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